This is not the official website of Aeroflot-Russian Airlines. Aeroflot-Russian Airlines is referred to solely as the airline against which the claim is submitted.

CargoClaims is an independent cargo claims platform operated by CargoHub B.V. and is not affiliated with or endorsed by Aeroflot-Russian Airlines. The IATA cargo innovation awarded Cargo Claims and Loss Prevention CCLP platform enables you to manage and submit your cargo claims to any airline from ONE single platform. Your claims are stored and presented with a clear overview within your account which is automatically generated upon submitting your first claim.

When using our platform and submitting a claim against the carrier, please make sure a correct and valid email address is used and accepted by Aeroflot-Russian Airlines.

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Submit a claim to Aeroflot-Russian Airlines in easy steps:

1. Complete the cargo claim form and submit (no login required)
2. Enter email address of the airline or select available contacts
3. Click on the send email button. A copy of the claim will be sent to your email address